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SMILE HOTEL NAMBA, Osaka – Your ideal downtown stay
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3-3-9 Saiwai-Cho,
Osaka,
Japan,
Osaka
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My stay at the hotel was a mix of comfort and convenience. The rooms, although a bit small, were generally clean, but being near the elevator made me uncomfortable at times. The staff, while always helpful and friendly, seemed a bit distant based on Japanese standards. The hotel's location was great, just a short walk from Sakuragawa subway station, making it easy to explore the Namba area. The dining experience was surprisingly nice, with tasty Japanese-style meals. However, the language barrier was evident as the staff were not familiar with English. Overall, a standard stay with a few ups and downs.
Rooms
7.0
The rooms are small but quite the standard in Japan. They are generally clean, but being near the elevator made me uncomfortable.
Service
7.0
The staff was always helpful and friendly, but in Japanese standards, they could be perceived as a bit rude. They are not familiar with English.
Location
8.0
The hotel is conveniently located near the Sakuragawa subway station, just a stop away from Namba station. It doubled as my office when I needed to get work done in the Namba area.
Dining
8.0
The dining experience was way better than I thought, with tasty Japanese-style meals. However, the language barrier might affect communication as the staff are not familiar with English.
Facilities
7.0
Clean
Language Barrier
T.
United States,
August
2023
8.2/10
The hotel is conveniently located near the Sakuragawa stop, just a short walk from the subway station, making it a superb choice for travelers. The rooms, although small like many other Japanese hotels, come with complete amenities and the possibility to open the window. The service provided by the friendly and accommodating staff, despite not all being familiar with English, was very helpful. The dining experience offers Japanese-style meals, which may not suit all tastes but was quite nice. The facilities at the hotel are well-equipped and maintained, although not near the Namba area.
Rooms
8.0
The rooms were tiny, even by Japanese standards, but equipped with complete amenities and the window could be opened.
Service
9.0
The staff, especially Shio the day receptionist, were all very friendly and accommodating despite not being familiar with English.
Location
9.0
The hotel is located at the Sakuragawa stop, just a stop away from Namba station, making it a superb choice for convenience, although nowhere near the Namba area.
Dining
7.0
The dining experience is in Japanese style with miso soup, rice, veggies, and fish, which might not be appealing to all guests but was quite nice.
Facilities
8.0
The hotel facilities are well-maintained and offer essential services for a comfortable stay.
Clean
Small rooms
Robert
United States,
July
2023
6.6/10
The hotel has its ups and downs. The rooms are tiny, even by Japanese standards, and lack space for one person's suitcase comfortably. However, they provide LAN access, although Wi-Fi is missing. The service, particularly for extra requests like pillows, was very helpful, but some staff members were borderline rude. The location is convenient, just a short walk from Sakuragawa subway station, ideal for getting around but not close to the vibrant Namba area. The dining experience offers simple but delicious Japanese-style meals. Overall, a mixed bag but with some positives to consider.
Rooms
5.0
The rooms are tiny and barely have enough space for one person's suitcase. The lack of room to move around freely is a downside.
Service
7.0
The service was generally helpful, especially with additional requests. However, some staff members could be seen as slightly rude.
Location
8.0
The location is convenient, just a short walk from Sakuragawa subway station, making it easy to explore the city. It's a bit far from the lively Namba area, though.
Dining
7.0
The dining experience offers simple but delicious Japanese-style meals, which was quite nice.
Facilities
6.0
The hotel provides decent facilities to meet basic needs during your stay.
Steve
United States,
May
2023
7.8/10
My stay at this hotel was a mixed experience. While the room was small but adequate, providing a good night's rest thanks to working Wi-Fi and effective AC once I figured it out, I found the cleanliness lacking. The staff, although weirdly concerned at first, turned out to be very helpful and friendly, making my stay pleasant. The location, just a short walk from Sakuragawa subway station and near other rail lines, was superb. The dining was better than expected in Japanese style, but might not suit all tastes. Overall, a value-for-money option with some minor drawbacks.
Rooms
7.0
The room, though typical in size for a business hotel in Japan, served its purpose providing a good night's rest and effective Wi-Fi and AC once I figured out the switch. However, the cleanliness was not up to standard.
Service
8.0
The staff, although oddly concerned initially, were ultimately very friendly and accommodating, always helpful during my stay.
Location
9.0
The hotel's location near Sakuragawa subway station and other rail lines was superb, making it convenient for travel around the city.
Dining
8.0
The dining experience, Japanese style, was surprisingly good, although it might not please all Western tastes.
Facilities
7.0
The facilities offered at the hotel were adequate for a comfortable stay.
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